Building Smarter, Stronger Supply Chains: Highlights from Century’s TPM25 Interview

During TPM25, Century’s VP of Customer Experience, Jane Wong joined Alessandra Barrett, Associate Director at the Journal of Commerce for a virtual discussion on the forces reshaping today’s supply chains, and how Century is helping customers stay agile, competitive, and connected in an increasingly unpredictable environment. Watch the Full Interview Below. 

Dive into their discussion points, from tariff strategies and AI innovation, to building resilient logistics networks. Century’s customer-first approach, proprietary platform VIZIV®, and global network are all helping importers navigate the complexity of 2025 and beyond. 

Resilience in the Face of Disruption 

From rising tariffs and regulatory shifts to sourcing strategy overhauls and global instability, 2025 has already proven to be a defining year for logistics. As Jane explained in the interview, resilience begins with visibility, control, and adaptability, three core pillars that Century has prioritized across its global network and VIZIV® platform. 

Century has expanded its wholly owned office network across Vietnam, Indonesia, Cambodia, and Bangladesh, with plans to add India, Thailand, and Turkey by the end of 2025. This global footprint, spanning operations in 70+ countries, ensures customers benefit from localized expertise, faster resolution, and seamless coordination at origin. By combining ‘boots-on-the-ground’ support with scalable, adaptable networks, Century enables stronger upstream control and more consistent performance, keeping supply chains a step ahead in a rapidly evolving logistics landscape. 

To help offset rising costs, Century is also enabling duty savings through Origin Transportation & Logistics Cost (OTLC) deductions and duty recovery programs. With accurate customs documentation and compliance alignment, customers are avoiding unnecessary duty payments and navigating policy shifts with confidence. 

Real-Time Visibility & Precision Planning 

Through VIZIV®, Century customers gain precision visibility across the shipment lifecycle, empowering smarter decisions and seamless execution, even across complex, multi-origin networks. Features like industry-leading ETA predictions, interactive VIZIV® Analytics dashboards, and integrated PO tracking deliver real-time intelligence that helps customers see now and plan ahead. 

Jane emphasized the value of data-backed agility: With precision visibility, customers can make smarter choices, whether it’s rerouting around congestion, negotiating with carriers, or adjusting distribution plans on the fly. 

AI that Works for Logistics 

When asked about AI, Jane made one thing clear: “We view AI as a tool to amplify expertise and solve real-world logistics challenges, not as a standalone solution.” 

Century is applying AI where it adds real-world value. Predictive tools improve freight routing, Robolytics (intelligent chatbot in beta testing) gives users instant answers through natural language queries, and human oversight ensures every AI-generated insight is accurate and useful in the real-world context. It’s this blend of automation and insight that helps Century customers reduce friction, improve carrier alignment, and drive measurable ROI. 

Partnership as a Performance Driver 

Strong relationships remain at the heart of supply chain success. Century has earned the trust of iconic global brands by embedding collaboration into every process, from SOP development to operational alignment and transparent communication. Our decades long partnerships reflect proven performance and a deep understanding of what drives results. 

Built to Adapt. Ready for What’s Next. 

From AI adoption to duty optimization and nearshoring strategies, Century is helping customers navigate today’s logistics landscape with confidence and speed. With VIZIV® at the center, and a global team focused on execution and innovation, Century delivers the foundation customers need to stay ahead, no matter what comes next. 

Watch the full interview below and discover how Century is helping the world’s leading supply chains evolve.