Application Support Representative – Entry to Mid Level (REF: HKASR20231101-01)

CUSTOMER APPLICATION SUPPORT

• Provide internal and external helpdesk/customer support for our applications (VMS®/VIZIV®) and coordinate with the development team if needed.
• First tier contact point for customer hotline, live chat and ticketing system
• Determine applications issues, troubleshoot, collaborate with related parties to resolve the issue and close out it.
• Conduct User Interface testing
• Conduct user trainings for our applications (VMS®/VIZIV®)
• Internal knowledge base documentation and knowledge sharing
• On-demand support on holidays in different regions

TRAINING AND IMPLEMENTATION

• New module/function implementation
• Conduct user trainings

DOCUMENTATION

• Create and maintain user guides.
• Create internal knowledge base documents.
• Reporting

• High Diploma or above from any recognized institution.
• 1 to 2 years Help Desk support / Customer Services experience
• Excellent communication skills, both written and verbal
• Desktop application knowledge
• Live Chat tools knowledge
• Ability to work in a team environment
• Knowledge of SQL and relational database concept is an advantage
• Experience in logistics industry is an advantage
• Fresh graduate will also be considered.

Century Supply Chain Solutions is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, any other characteristic protected by law, or other applicable laws.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Century Supply Chain Solutions (please indicate clearly on your application if you would not like to be considered for other positions within the group.) Following the data privacy ordinance, all unsuccessful applications will be destroyed after an appropriate time.

If you are interested in this position, please send your full resume (in Word or PDF format) with details of qualification, experience, present, and expected salaries, and contact number to the Human Resources Division at cdshkhr@hk.cds-net.asia and quote the post reference number in your application.

To find out more about Century Supply Chain Solutions’ career and sustainability information, visit https://centurysc.com/career/